1. If possible take a couple of photos of the damage to your kite and put your hand/ruler/mobile phone in the shots so we have something visual to scale and gauge the size of the repair. We look for size and position of the damage, how close it is to valves, struts, seams, cell openings etc.
2. Send these photos via email to kitemarecompany@gmail.com and in the email let us know how it happened, this is important as we can work out if it is wear or damage. Please enclose where you would like the kite returning to so we can work out the postage costs. If you don't have access to email you can phone the shop on (01237) 238350 and talk us through it.
3. We will email back with a quote including what we would do to your kite, time scale to fix your kite in (based on current repairs in) and fixed price including return postage.
4. If you want to go ahead with the repair. please click and print off a repair sheet from the bottom of this page and fill it out. Package your kite well and put in a cardboard box, in this box please add the filled out repair sheet and send it to us at:-
Kitemare-Surf & Kite Shop, Unit 3, Latitude 51, Bath Hotel Road, Westward Ho! Devon. EX39 1GW
You can use Royal Mail or interparcel.com as they are cheap and collect from you. Please DO NOT enclose bags, bar and lines etc., only send items that need repair. The centre does get very busy at times and it's more to get misplaced. If you do send bags, bars etc please make sure you note this on the repair sheet.
5. You can keep a track of your kite in the REPAIR LIVE secion of the site. Know when it's arrived, how many kites are in front of yours and when being repaired.
6. Once repaired and ready to return we call you for payment (usually card over the phone) or you can do Paypal or Bank Transfer. Once payment is received we package up your kite and send it back via next day carrier.
