KITE REPAIR information

STAYING PROFESSIONAL?

The way to survive in business is staying ahead of the game, offering services others can't and keeping it professional. We always strive to better ourselves whether it be a new system of repair, higher quality materials sourced, different processes or improved ways to keep customers informed. We don't look at other repair centres as competition but fellow repairers (most of them, but like any trade a few want to be's doing the job badly!) and concentrate on ourselves and what we do and provide, trying to find new ways to push our company forward.

NEED A KITE REPAIRED?

We can give you an accurate price for a repair, ideally we need a photo of the damage so we can assess it, if this is not possible call us and explain the damage with sizes and we can give you a price. As a guide, kitesurfing kites-canopy rips tend to be £30-£80 depending on position and severity. Leading edges tend to be £40-£120 again depending on damage and bladder condition. Lines and pulleys £10-£90 depending on amount and labour involved. Land kites-Rips in kite £30-£60 depending on several factors. Cell replacement £20-£70 depending on size, position, damage and amount. Call us on (01271) 375577 for the shop/repair centre or if you are local ring first and pop it in, we will assess it and give a fixed price.

USING OUR SERVICES:-

You like what you read, you have been recommended by a friend or fellow kiter or a forum has sung our praises and you want to use our services, we have compiled this little guide to make it easy for you and guide you through the distressing process of getting your beloved kite back in the sky where she belongs!

1. If possible take a couple of photos of the damage to your kite and put your hand/ruler/mobile phone in the shots so we have something visual to scale and gauge the size of the repair. We look for size and position of the damage, how close it is to valves, seams, cell openings etc.

2. Send these photos via email to peter@kitemare.co.uk and in the email let us know how it happened, this is important as we can work out if it is wear or damage. Please enclose where you would like the kite returning to so we can work out the postage costs. If you don't have access to email you can phone the shop on (01271) 375577 and talk us through it.

3. We will email back with a quote including what we would do to your kite, time scale to fit your kite in (based on current repairs in), fixed price including return postage and supply a quote reference number.

4. If you want to go ahead with the quote, fill out the kite repair booking form, this lets us know it is on the way and stores all your details including return address. Pretty crucial in returning your baby! Package your kite well and put in a cardboard box, in this box please add a piece of paper with your name on it and send it to us at:- Kitemare Company, Seven Brethren Bank, Barnstaple, Devon. EX31 2AS.
You can use Royal Mail or we use parcel2go.com as they are cheap and collect from you (to date they have never lost anything!). Please try not to enclose bags, bar and lines etc. Only items that need repair as the centre does get very busy at times and it's more to get misplaced!

5. We keep you informed throughout the process using our Repair Status Forum. If you have questions, comments please feel free to add them here or phone the shop.

6. Once repaired and ready to return we call you for payment (usually card over the phone) or you can do Paypal or cheque (will need clearing first). Once payment is received we package up your kite and send it back. The tracking number will be shown on the repair status form until we know you have received it.